Fulfilment consultancy
We provide tailor-made solutions for each partner through the development of a customised specification. Once finalised, we search for the most appropriate and cost-effective supplier for the work required.

Response handling requests
Literature and other marketing material can be managed in response to advertising, direct mail, coupons, reply cards, surveys, on-pack offers, exhibitions, e-marketing, websites and other promotional campaigns via phone, post, email, fax or web.

Customer contact centre management
We can take care of all customer calls and responses (eg: live and automated call handling, email and postal handling), whether for short-term campaigns or long-term fulfilment needs. Payment processing services are also available for saleable items and foreign language operators can be requested depending on your particular requirements.

Data capture processing and management
Our rigorous response handling procedures ensure that we capture and process data to provide you with a clean database for your future campaigns. All data is also regularly checked for duplications to guarantee constant validity.

Distribution & warehousing
Our secure warehousing facilities are linked to a customer contact centre and can store all types of products and literature. Once an order is received, it is processed, picked, packed and distributed appropriately. Regular stock reports are readily available and up-to-the-minute stock levels can be monitored online.

Direct mail
Direct mailing options are also available, and we can tailor the mailing to your particular needs – whether it’s a one off or regular mailing, personalised letter or brochure.