| "Self-assessment booklet is very helpful, well written and thorough - easily applied to a wide range of situations. Rare to find material that is almost jargon-free and can be taken 'off the shelf' as a training tool" - Liverpool Metropolitan Cathedral |
The VAQAS team assess over 800 attractions each year. This includes a variety of attractions from zoos and farms to historic houses and cathedrals. The spreading of best practice is central to VAQAS. Assessors offer suggestions on how to enhance the quality of the visitor experience and provide advice on industry developments.
Attractions in VAQAS benefit from: - The Best Practice Guide - a practical guide containing many examples of best practice, drawn from all sectors of the attraction industry. The guide also contains a range of composite case studies based on industry examples, combining various aspects of best practice within one study.
- Self-Assessment Toolkit - a practical aid to identify strengths and plan quality developments. The toolkit is designed to be used in conjunction with the quality assessment and Best Practice Guide. It provides a structured format to help develop action points for quality development.
- Quality Assessment - an in-depth, objective assessment of those areas that may impact on the quality of the visitor experience. This offers a fresh view of your attraction’s quality standards offering constructive ideas based on industry examples to develop the quality of the visitor experience.
- One-to-one Debrief - providing instant feedback on the visit and allowing other aspects of your operation to be discussed.
- Report - the annual Quality Assessment Report provides an important reference tool that highlights aspects of quality and any development issues which can be used for internal and external operational planning.
- Advice Service - VAQAS participants have access to our advice service and specialist leaflets. These cover a variety of topics including the Disability Discrimination Act (DDA) - 'Accessibility in Visitor Attractions' contains practical advice and case studies analysing access issues and offering development ideas for your attraction.
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