The Welcome to Excellence programme of customer service training for the tourism industry aims to improve quality standards in customer care. 
 
 
Good customer service is key to growing a competitive tourism business

About 'Welcome to Excellence'

The Welcome to Excellence series of training programmes, offered through the Regional Tourism Organisations, is the most successful customer service training initiative in the UK with over 240,000 people participating since the first course was introduced in 1993.

Companies taking part range from small accommodation providers to larger organisations such as Bourne Leisure, English Heritage, YHA, Center Parcs, and numerous public sector organisations.

Welcome to Excellence courses
There are now seven one-day training programmes, which provide front-line staff and managers with the skills they need to provide high standards of service.  Go to www.welcometoexcellence.co.uk for more information on these courses.

Excellence Training Programmes Have A New Qualification Level!  Click here for information.